阿里客服平台演进之路 The evolution road of Alibaba customer service platform

Joined Alibaba group in 2015. As a lead architect of Customer Experience Driven Innovation Center (CXDC) which is a new R&D center leading by Alibaba Founder-DAI Shan, Zhou works on web projects and innovation toolset creation driven by big data for 10+ million merchants to improve their service experience of in Alibaba, including Taobao/Tmall/1688, etc., to promote and run Alibaba marketing regulations, Tmall item quality management.
Before Joined Alibaba, Zhou worked in IBM China Development Lab (CDL) for 7 years, leading and managing CDL Java Technology Center team to work on IBM JDK 8 and Open JDK 9 development projects. Response for open source project, named as Apache Harmony (become an Apache committer with dedicated and continuous involvement and contribution to Harmony project).